Returns Policy

We hope you are very happy with your purchases, however should you wish to return an item, in addition to the statutory returns and cancellation policy as set out in our Terms and Conditions, for your benefit we also offer an extended policy:

As a goodwill gesture, we will refund full price, unworn, unsuitable items if returned in perfect condition with a completed returns note within 14 days from date of purchase.

  1. Email returns@daintydamsel.com stating:
    • The item to be returned
    • Reason for refund
    • Date of purchase & order number
    • Your Name & Address
  2. If the returns criteria is met we will issue you with a Returns Number.
    • (No refunds will be issued that reach us after 14 days from date of purchase).
  3. Put your returns number in with the item you wish to return, packaging it carefully and send it back to:

Dainty Damsel (Returns)
42 Castle Gallery
The Galleries Shopping Centre
Broadmead    Bristol
BS1 3XD
United Kingdom

  1. Please obtain a Proof of Postage from the Post Office for your parcel and keep in a safe place until your refund has been received by us.
    • (We take no responsibility for any items not received due to the postal system).
    • (Postage is not reimbursed in any circumstance for any unsuitable returns).
  2. Once your parcel is received and has been checked, we will contact you to arrange your refund.
  3. Check your refund is received within 28 days. If it isn’t, or you are experiencing any other problems, please email us at returns@daintydamsel.com

Sale/Reduced/Discounted Items are non refundable.

Earrings are non returnable due to Health & Safety, unless they are deemed to be faulty.

We will always endeavour to repair Faulty items in the first instance. Only where a repair is not possible will we issue a full refund when sent back following the procedure set out above.

This does not affect your statutory rights